Driving Behavior

Surcharge on hourly fee

Drivers that pose risks to the program due to driving behavior are subject to a surcharge on the hourly rate (+$1 to $5 per hour)

Terms of Service Violation

$50

Violating provisions in the Terms of Service (e.g., speed, behavior), may include termination from program

Vehicle not plugged into charger and/or actively charging

$25

If the booking is ended and the vehicle is not actively charging

Return to Incorrect Location

$100 plus travel costs

If a vehicle is not returned to its assigned location this fee plus any associated costs will be charged

Application Fee

$14.50 for Ohio; $15.50 for Michigan; other states vary based on costs

Cost to process motor vehicle record check

Mileage Fee

$0.40/mile

Mileage over 25 miles/hour of rental (prorated for fractional hours)

Cancellation Fee

Up to amount of time reserved

You can cancel a reservation up to an hour prior to your reserved rental period, otherwise you will be charged the full rental amount

Late Return

$50 per hour

If you fail to return the car to its designated space prior to your rental period ending; Inconvenience Fee may also apply

Inconvenience Fee

$50

If your actions inconvenience another member, such as by being late or returning with a low charge

Unauthorized Driver

Account Termination plus costs

If an authorized driver allows an unauthorized driver to operate the vehicle

Low Charge

$25

If you return the vehicle with less than 20% battery charge

Declined Credit Card Payment

$25

Plus actual amount owed

Excessive Cleaning

Minimum $50 (actual cost + 10%)

Cleaning beyond typical, for example: mud, sand, stains, pet hair, items left in vehicle

Smoking/Vaping

$100 plus costs

No smoking or vaping of any kind allowed in any vehicle

Unsecured Pet Violation

$50

Pets allowed only in approved carriers

Unauthorized Parking

$50 plus costs

Parking in an unauthorized location

Towing

$150 plus costs

If the vehicle needs to be towed or is impounded; costs include towing fees, storage, citation, etc.

Roadside Service

$50 plus costs

Roadside Service required due to driver error or negligence, such as running out of charge

Loss of Revenue

Up to $100/day

If the vehicle needs to be removed from service

Tickets

$30 plus costs

Processing fee plus costs of ticket/violation/citation

Tolls

$25 plus costs

Processing fee for tolls not paid when incurred

Unlocked/Unsecured Vehicle

$50

Vehicle left unlocked, windows down, tailgate open, etc.

Drained Battery

$100

Lights left on, door open, end rental error, etc.

Damages

Up to $2,500

Actual cost of damages plus $100 administrative fee up to insurance deductible of $2,500; additional liability and damage costs may be applicable, see Insurance

Abandoned Vehicle

$250 plus $5 per mile

If the vehicle is left in any location that is not its assigned space where it was picked up

Vehicle Tampering

Account Termination plus costs

Any unauthorized contact with or modification to the vehicle or the carsharing technology